​Frequently Asked Questions About My Xpress Laundry
Laundromat Questions:
What are your hours?
We open at 7 a.m. Our last wash is at 9 p.m. and we close at 10 p.m.
Do I need quarters?
We are a card store. You can purchase money on the card with money or a credit card.
Is there parking?
There is more than enough parking around the laundromat.
Do you have large machines for big, bulky items?
We have both 60 and 80 pound washing machines.
Wash and Fold Questions:
What is the turnaround time?
The normal turnaround time is the next day. If you need it the same day, it is 50 cents a pound more.
Is there a minimum amount for wash and fold?
The minimum is 10 pounds.
Is everything charged by the pound?
Large items such as comforters, sleeping bags and pillows are charged by the piece rather than the pound.
What kind of products do you use?
We use a high-grade commercial detergent, but if you pay 10 cents a pound more, you can request a name brand or a hypo-allergenic detergent.
Pickup and Delivery:
What does "recurring customer" mean?
If you sign up to be a recurring customer, you will choose between having your clothing picked up weekly or bi-weekly. Because you are committing to this schedule, you receive a 10 cent a pound discount.
What if I go on vacation?
You can go into your account and request certain weeks off.
Is there a contract?
No, we never sign contracts. As long as you are happy with our service, we are sure you will stay with us.
What if I am not home when you do your pickup or delivery?
You can tell us in your account where you would like us to pickup or drop off your clothes. Examples are the front porch, back porch, behind the gate, with the apartment manager, or in an unlocked garage. We will follow your instructions.
What is the turnaround time?
We pickup and deliver Monday, Wednesday, and Friday. Your clothes will be returned on our next delivery day. It is usually a two day turnaround.